Shipping policy

Shipping Policy

Every order is thoughtfully packaged and delivered with precision. Here's how we move your ritual from our shelf to yours - and what to do if something goes sideways.

The Esthé Essentials Promise – Creating Delightful Experiences with Smooth & Secure Delivery!

When you shop with Esthé Essentials, we promise a skincare journey that blends trust, excellence, and care. Every order is thoughtfully packaged and delivered with precision. Still, we know unexpected issues can occur. Don’t worry — our dedicated support team is always here to help with a quick and simple replacement process. Your satisfaction is our top priority, and we’re committed to making your skincare experience seamless and delightful.

01 Shipping Policy

  1. Order Processing: Orders are processed and dispatched within 24–48 working hours.
  2. Delivery Timelines:
    • Metro Cities → 3–5 working days
    • Other Cities → 5–7 working days
    • Remote / Rural Areas → 7–10 working days
  3. Shipping Charges: Free shipping on prepaid orders above ₹499. A nominal fee may apply for COD or lower-value orders.
  4. Order Tracking: Once dispatched, you’ll receive an SMS/email with your tracking link.
  5. Delays: Rare but possible due to courier delays, festivals, or unforeseen events. We’ll keep you updated.
  6. Important: If your package appears tampered, damaged, or opened, please refuse delivery and contact us immediately at support@estheessentials.com.

02 Cancellation Policy Explained: How Does It Work?

  • Orders may be cancelled within 1 hour of placing them, or before dispatch — whichever is earlier.
  • Partial cancellations (cancelling one item from a multi-item order) are not permitted.
  • To cancel, email us at support@estheessentials.com with your order number.
  • Refunds for prepaid orders will be initiated within 24–48 working hours once cancellation is approved.