THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF THE INFORMATION TECHNOLOGY ACT, 2000 (“IT ACT”) AND RULES ISSUED THEREUNDER, ALONG WITH THE CONSUMER PROTECTION (E-COMMERCE) RULES, 2020. THIS RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.

PLEASE READ THESE TERMS AND CONDITIONS (“T&C”) CAREFULLY. BY ACCESSING, BROWSING, OR USING [WWW.ESTHEESSENTIALS.COM] (“WEBSITE/PLATFORM”), OR PURCHASING ANY PRODUCT, YOU (“CUSTOMER/USER”) AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT ACCEPT THESE T&C, PLEASE REFRAIN FROM USING THE PLATFORM.

We reserve the right to block or suspend any user account if we reasonably believe actions are in breach of fair usage policy or these T&C.

Esthé Essentials reserves the unilateral right to amend or update these T&C at any time. Updates will be posted on this Website, and changes become effective immediately upon upload. Your continued use of the Website constitutes acceptance of the revised terms. We encourage you to review this page regularly.

Your privacy matters to us. Our Privacy Policy governs how we collect, use, process, and share your personal information. By using this Website, you consent to our data practices as outlined in the Privacy Policy.

• Terms Of Offer: Products (including samples/trials) offered on the Website are for personal use only. You may not resell or redistribute without written consent.
• Product Availability: We may modify, suspend, or discontinue products at our discretion without liability.
• Accuracy: While we strive to describe products as accurately as possible, descriptions, images, pricing, and availability may occasionally contain errors. Such errors may be corrected without prior notice.
• Customer Solicitation: By purchasing or contacting us, you consent to receive communications (transactional, promotional, or commercial).
• Intellectual Property: All content, branding, packaging, and designs belong to Esthé Essentials.
• Taxes: Customers are responsible for applicable taxes on product purchases.

You must be at least 18 years of age to register, purchase, or use our Website. If you are under 18, you may use the Website only with parental/guardian consent.

• You may create one registered account only and are responsible for all activity under it.
  
• Do not misuse the Website (illegal activities, spamming, harassment, or uploading harmful content).
  
• Unauthorised attempts to access other accounts, servers, or website systems are prohibited.
  
• Any violation may result in suspension/termination of access without liability.

• Cancellations: Orders can be cancelled within 1 hour of placement or before dispatch. Refunds for prepaid orders will be initiated within 24–48 business hours after cancellation is processed.
  
• Returns/Refunds:
  

1. Damaged/Defective/Wrong Items → Report within 48 hours of delivery with photos/unboxing video.
   
2. Incomplete Orders → Report within 48 hours. Replacement will be issued.
   
3. Ineffective Products → Report within 7 days of consistent use. A coupon equal to the product value may be issued.
   
4. Adverse Reactions → Discontinue use, contact us with details.
   

• Non-Returnable: Opened/used products, gift kits, or items damaged due to misuse.

• Orders processed within 24–48 working hours.
  
• Delivery timelines: Metro 3–5 days; Other cities 5–7 days; Remote 7–10 days.
  
• Free shipping for prepaid orders above ₹499.
  
• Report tampered packages within 48 hours.

We accept major payment methods, including credit/debit cards, UPI, net banking, wallets, and COD.

Products are provided 'as is' without warranties of any kind. Results may vary. Always perform a patch test before use.

Esthé Essentials shall not be liable for indirect, incidental, or consequential damages. Our liability is limited to the product value.

We may suspend or terminate your account if the T&C are violated. Upon termination, you must destroy any downloaded materials.

You agree to indemnify Esthé Essentials and its affiliates against claims or expenses from misuse of the Website or breach of T&C.

These T&C are governed by Indian law. Jurisdiction lies with the Gujarat courts. Disputes resolved via arbitration under the Arbitration and Conciliation Act, 1996.

We are not liable for delays due to events beyond control, such as natural calamities, pandemics, strikes, or governmental actions.

Nothing creates a partnership or joint venture. If any clause is invalid, the rest remains effective.

For queries, contact us:
Esthé Essentials Customer Care
Email: support@estheessentials.com
Phone: +91-XXXXXXXXXX
Timings: Mon–Sat, 9:30 AM – 6:30 PM