When you shop with Esthé Essentials, we promise a skincare journey that blends trust, excellence, and care. Every order is thoughtfully packaged and delivered with precision. Still, we know unexpected issues can occur. Don’t worry — our dedicated support team is always here to help with a quick and simple replacement process. Your satisfaction is our top priority, and we’re committed to making your skincare experience seamless and delightful.

• Order Processing: Orders are processed and dispatched within 24–48 working hours.
  
• Delivery Timelines:
  

1. Metro Cities → 3–5 working days
   
2. Other Cities → 5–7 working days
   
3. Remote / Rural Areas → 7–10 working days
   

• Shipping Charges: Free shipping on prepaid orders above ₹499. A nominal fee may apply for COD or lower-value orders.
  
• Order Tracking: Once dispatched, you’ll receive an SMS/email with your tracking link.
• Delays: Rare but possible due to courier delays, festivals, or unforeseen events. We’ll keep you updated.
  
• Important: If your package appears tampered, damaged, or opened, please refuse delivery and contact us immediately at support@estheessentials.com

• Orders may be cancelled within 1 hour of placing them, or before dispatch — whichever is earlier.
  
• Partial cancellations (cancelling one item from a larger order) are not permitted.
  
• To cancel, write to us at support@estheessentials.com with your order number.
  
• Refunds for prepaid orders will be initiated within 24–48 working hours once the cancellation is approved.
  
• Once an order has been shipped, cancellations cannot be accepted for hygiene and safety reasons.
  
• Esthé Essentials reserves the right to decline or delay refunds if there is repeated cancellation history or misuse (e.g., bulk order cancellations).