RETRUN & REFUND POLICY
Damaged Products Delivered? Here’s What to Do
- Report damages within 48 hours (2 days) of delivery.
- Share your order details and photos (unboxing video recommended).
- After verification, you’ll receive either a replacement or a full refund.
Received a Wrong or Incomplete Order? Steps to Resolve
- Report within 48 hours of delivery.
- Provide photos or an unboxing video to verify.
- Once confirmed, we’ll ship the missing/wrong product at no extra cost.
Dealing with Ineffective Products: What to Do?
- If you feel a product isn’t effective even after 7 days of consistent use, contact
- Our advisors will assess and, in genuine cases, issue a coupon equal to the product value for your next purchase.
Adverse Effects from Products: What You Need to Know
- While our products are dermatologically developed, we recommend conducting a patch test for sensitive skin or allergies.
- If irritation or reactions occur, discontinue use immediately and contact us at support@estheessentials.com.
- Always follow the recommended usage instructions.
❗ Important Notes
- We do not accept returns of opened or used products (for hygiene reasons).
- We do not provide monetary compensation beyond refunds or replacements.
- We do not offer dermatological treatments.
- Refunds/replacements/coupons are only issued after due verification by our team.